Shipping policy
Shipping Policy
Thank you for shopping with MIRKEZO. This Shipping Policy explains how orders are processed, shipped and delivered.
Order Processing
Orders are generally processed within 1–3 business days after payment has been confirmed.
Orders are not processed or shipped on weekends or public holidays. During periods of high demand, processing may occasionally take longer.
Once an order has entered processing, we may not be able to cancel it or change the delivery address. If you notice an error, contact us as soon as possible at mirkezo.support@gmail.com.
Shipping Destinations
MIRKEZO ships to selected international destinations.
Shipping availability depends on the destination country, products ordered and available delivery services. Enter your complete delivery address during checkout to confirm whether shipping is currently available to your location.
The list of supported destinations may change as we expand or update our delivery network.
Shipping Costs
Available delivery methods and the applicable shipping charge will be displayed during checkout and before payment is completed.
Shipping costs may vary depending on the destination, products ordered, package size and available carrier services.
Any free-shipping promotion will be clearly displayed on our website or during checkout and may be subject to separate conditions.
Estimated Delivery Time
After processing, delivery generally takes approximately 7–15 business days.
Delivery estimates begin when the order has been processed and shipped, not when the order is placed.
Delivery times are estimates and are not guaranteed. Delivery may take longer because of customs processing, carrier delays, public holidays, severe weather, high order volumes, incorrect delivery information or other circumstances outside our reasonable control.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link.
Tracking information may require several business days to update after the package has been shipped.
If your tracking information has not updated for an extended period, contact us at mirkezo.support@gmail.com.
Multiple Packages
Products from the same order may occasionally be shipped separately because they are stored or fulfilled from different locations.
If this happens, you may receive multiple packages and separate tracking numbers. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.
Unless otherwise stated during checkout or required by applicable law, these charges are the customer’s responsibility and are not controlled by MIRKEZO.
Customers are responsible for ensuring that ordered products may legally be imported into their destination country.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your address, contact us immediately at mirkezo.support@gmail.com. We will try to assist, but we cannot guarantee that an address can be changed after processing has begun.
Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
Delayed Orders
If an order has not arrived within the estimated delivery period, please review the tracking information and check that the delivery address is correct.
If you still require assistance, contact us at mirkezo.support@gmail.com with your full name and order number.
A delay does not automatically mean that a package has been lost. We will review the available tracking information and work with the relevant delivery provider where appropriate.
Lost Packages
If tracking indicates that a package may be lost during transit, contact us at mirkezo.support@gmail.com.
We will investigate the shipment with the carrier or fulfilment provider and offer an appropriate solution after the investigation is completed.
Packages Marked as Delivered
If tracking shows that an order was delivered but you cannot locate it:
- Check the delivery address entered with your order.
- Check around the delivery location.
- Ask household members, neighbours or building management.
- Contact the local delivery carrier.
If the package still cannot be located, contact us at mirkezo.support@gmail.com as soon as possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, contact us as soon as possible at mirkezo.support@gmail.com.
Include your order number and clear photographs or videos showing the item, packaging and shipping label. We will review the issue and provide an appropriate solution in accordance with our Return and Refund Policy.
Contact Us
For shipping questions, contact us at:
Trading name: MIRKEZO
Legal business name: MIRKEZ LTD
Company registration number: 17331617
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom