Refund policy
Return and Refund Policy
30-Day Money-Back Guarantee
At MIRKEZO, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be in the same condition in which it was received, unused or only reasonably handled for inspection, and returned with its original packaging and any included accessories. Proof of purchase is also required.
How to Request a Return
To request a return, contact us at mirkezo.support@gmail.com and include:
- Your full name
- Your order number
- The reason for the return
- Photos or videos of the item, when applicable
Please do not send an item back before contacting us. If your return request is approved, we will provide the correct return address and instructions for sending your package.
Items returned without prior approval may not be accepted.
Return Shipping
Unless the product arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service. MIRKEZO is not responsible for returned packages that are lost during transit.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective or different from what you ordered, contact us as soon as possible at mirkezo.support@gmail.com.
Include your order number and clear photos or videos showing the issue. After reviewing the information, we will offer an appropriate solution, which may include a replacement, exchange or refund.
Order Cancellations and Changes
If you need to cancel your order or change your delivery information, contact us as soon as possible at mirkezo.support@gmail.com.
We will try to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
Non-Returnable Items
Certain products cannot be returned, including:
- Personalized or custom-made products
- Gift cards
- Perishable products
- Personal-care or hygiene products that have been opened or used
- Items damaged through misuse or improper handling
- Items returned without their original packaging or included parts
Sale items may only be returned where required by applicable consumer law or when they arrive damaged, defective or incorrect.
If you are unsure whether your item is eligible for return, contact us before sending it back.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.
If more than 15 business days have passed since your refund was approved, contact us at mirkezo.support@gmail.com.
European Union and United Kingdom Customers
If your order is delivered to the European Union or United Kingdom, you may have a legal right to cancel certain online purchases within 14 days of receiving the goods, without providing a reason.
The item must generally be returned in the condition in which it was received, with no handling beyond what is reasonably necessary to inspect it. Some products, including personalized goods and certain sealed hygiene products after opening, may be excluded.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Misuse of This Policy
MIRKEZO reserves the right to refuse a return or refund where there is evidence of fraud, policy abuse, intentional damage or false information. This does not affect any rights you may have under applicable consumer law.
Questions
If you have any questions about a return or refund, contact us at:
Trading name: MIRKEZO
Legal business name: MIRKEZ LTD
Company registration number: 17331617
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom